NOC Services
Event Monitoring and Management
The NOC team responds to inputs from event monitoring and management systems as well as calls, emails, and other sources.
Proactive Monitoring Built on the ITIL Framework In today’s complex IT environments, visibility and early detection are key to ensuring business continuity. At Meera Tech Private Limited, we deliver comprehensive Event Monitoring & Management solutions aligned with ITIL best practices—empowering your teams to respond to issues before they escalate.
How It Works
1. Event Detection
We deploy monitoring tools across your environment to track key performance metrics. Whether it’s SNMP traps, system logs, cloud alerts, or API integrations, we ensure every relevant event is captured.
2. Filtering & Correlation
Using intelligent rules and AI-powered engines, we reduce noise by filtering out non-actionable events and grouping related alerts—enabling your teams to focus on real issues, faster.
3. Prioritization & Classification
Events are categorized (Informational, Warning, Critical) and assigned priority levels based on business impact and risk. This ensures timely escalation and targeted response from the right teams.
4. Incident Creation & Response
When an event indicates service degradation or a potential failure, our system automatically generates an incident and notifies the appropriate support tier. This tight integration with our ITSM platform ensures SLA-backed resolution and full traceability.
5. Reporting & Continuous Improvement
We log every event and response action, providing audit-ready records and performance reports. Insights gathered from event trends feed into service reviews and long-term improvement initiatives, supporting ITIL’s Continual Service Improvement (CSI) model.
Using intelligent rules and AI-powered engines, we reduce noise by filtering out non-actionable events and grouping related alerts—enabling your teams to focus on real issues, faster.
3. Prioritization & Classification
Events are categorized (Informational, Warning, Critical) and assigned priority levels based on business impact and risk. This ensures timely escalation and targeted response from the right teams.
4. Incident Creation & Response
When an event indicates service degradation or a potential failure, our system automatically generates an incident and notifies the appropriate support tier. This tight integration with our ITSM platform ensures SLA-backed resolution and full traceability.
5. Reporting & Continuous Improvement
We log every event and response action, providing audit-ready records and performance reports. Insights gathered from event trends feed into service reviews and long-term improvement initiatives, supporting ITIL’s Continual Service Improvement (CSI) model.
What We Do?
We implement end-to-end monitoring strategies across your infrastructure, applications, and services to capture events in real time. These events are automatically analyzed, categorized, and escalated based on severity—minimizing downtime, improving system performance, and ensuring SLA compliance.
Why It Matters
• Faster Detection & Response
• Reduced Alert Fatigue with Smart Filtering
• Tighter Integration with Incident, Problem, and Change Management
• Greater Visibility Across IT Operations
• Improved Risk Mitigation and System Health
Contact Us
Why you should partner with Meera Tech Private Limited?
Our team of ITIL-certified experts brings decades of experience in managing mission-critical systems for enterprises across industries. Whether on-prem, cloud, or hybrid, we help you build a resilient and responsive IT environment.
Get in touch today to explore how proactive monitoring can protect your business and power your digital operations.